In industrial and electronic environments, Screening Centers and Repair Centers are essential to ensure the quality and reliability of after-sales service.
- The screening (technical triage) aims to quickly identify if a returned product is functional, defective, or a return error.
- The repair center is involved in diagnosis, repair, and technical revalidation, ensuring that the product is compliant for return to the customer or stock.
A good screening and repair process reduces logistical costs, avoids unnecessary exchanges, and increases customer confidence.
🧩 Technical Flow Steps
| Step | Technical Objective |
|---|---|
| Receipt | Identification, tracking, and visual verification of the product |
| Functional Screening | Automated or manual test to check basic functionality |
| Diagnosis | Detailed analysis with logs, inspection, measurement |
| Technical Repair | Component replacement, firmware update, mechanical correction |
| Revalidation Test | Complete tests as in production, with traceability |
| Dispatch/report | Documentation of the intervention, release, and return to the final destination |
⚙️ Requirements for an Efficient Technical Center
- Automated test benches with standardized interface
- Screening software with guided steps and serial number tracking
- Diagnostic tools such as oscilloscopes, analyzers, PXI systems
- Rework stations with ESD safety, microscopy, and calibration
- Integrated database for status, history, and generation of technical reports
🔧 How AJOLLY Testing Supports Screening and Repair Centers
AJOLLY Testing provides complete solutions for technical centers, from the design of test benches and test jigs to the development of screening and revalidation software.
🛠️ Customized Technical Infrastructure
- Development of test jigs compatible with multiple models
- Functional benches with automatic DUT detection and digital validation
- Test sequences with approval criteria defined by firmware, version, batch
🧠 Intelligent Diagnosis
- Dashboards with top failures, failure history and Pareto by product or customer
- Scripts with interpretable error messages and indication of recurring failures
- Support for fault isolation, technical replacement, and quick revalidation
📁 Traceability and Documentation
- Automatic registration of all interventions with reason, status, and responsible technician
- Integration with RMA, ERP or CRM systems
- Automatic generation of reports for the final customer, factory, or audit
With AJOLLY Testing, your after-sales technical center becomes an efficient, traceable, and standardized operation that generates value and confidence in the service.