Tag: Customer Satisfaction

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What is ISO 9001 and its impact on testing processes?

ISO 9001 is an international standard that sets criteria for a Quality Management System (QMS). Applicable to any type of organization, its focus is to ensure that processes are well-defined, controlled, and oriented towards continuous improvement and customer satisfaction. In the context of test engineering, production control, and test benches,

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What is RRR (Return and Repair Rate)?

The RRR (Return and Repair Rate), or Return and Repair Rate, is an indicator used to measure the number of products that return from the field due to defect or non-compliance, in relation to the total number of products shipped. This index is essential to evaluate the quality perceived by